Profile of Chineze Anumba

Chineze Anumba Customer support Expert /Intermediate graphic Designer / Data Entry Specialist
5 years experience 0 projects worked Nigeria
₦1,000.00 /hr ₦0 earned
Administrative SupportCustomer ServiceCustomer SupportData EntryeBook DesignExcelInternet researchLogo DesignMicrosoft WordPoster DesignTyping

Energetic Service Support Representative with 5+ years of experience resolving complex customer inquiries. Passionate about building strong customer relationships, driving brand loyalty, and increasing customer engagement. 

Skilled at transforming customer feedback into actionable insights that drive revenue, increase customer loyalty, and improve processes, Skilled in Microsoft Excel, Communication, Customer Relationship Management (CRM), Digital Marketing, and Public Speaking.

 An intermediate Graphics Designer.

Portfolio

Work History (0)

  • There are no activities yet.

Work Experiences

  • Support Service Manager

    TENECE

    March 2015 - Now

    Tenece Professional Services is a Multi-competency enterprise transformation and technology-consulting firm that combines expertise and capabilities across many industries and business functions to deliver superior value to its clients.

    I am responsible for:

    * Documenting and resolving service challenges in a timely manner.
    * Providing technical support to clients and customers on various technical issues.
    * Resolving help desk challenges.
    * Performing root cause analysis of issues .
    * Recommending procedures and controls for problem prevention.
    * Escalating challenges to appropriate staff to resolve or provide a work around.

Certification

  • IT service desk

    LinkedIn

    April 2020 - December 2020

    The certificate has no expiring date

Education

  • Bsc

    Nnamdi Azikiwe University

    October 2009 - November 2014

    Industrial physics

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