Profile of Ambrose Aiwerioghene

Ambrose Aiwerioghene ICT Consultant
19 years experience 0 projects worked Nigeria
₦20,000.00 /hr ₦0 earned
Customer SupportLinux AdministratorProject ManagementSQLSystems Administrator

Hello,

Please i’m available for any role on Telecommunication and IT industry. I have over 19 years of Industry experience.

Work History (0)

  • There are no activities yet.

Work Experiences

  • Service Support Engineer/Customer Technical Manager

    LM Ericsson (NIG) Ltd

    November 2007 - October 2017

    • Coordinating activities of support engineers
    • Ensuring All CSRs are tracked and resolved within agreed SLA
    • 1st point of customer technical escalation
    • Manage Engineers working on CSR for customer
    • Provide Project Support/Delivery
    • Involved in testing of new features
    • Project/Support Emergency Process Handling
    • Resolving customer request in accordance to SLAs
    • Installation/Implementation of upgrades and emergency corrections on customer sites
    • Support during Nodes requirement gathering including emergency interventions on charging nodes.
    • Troubleshooting and Remote Support
    • Performed Signaling/Nodes dimensioning for Network expansion project
    • Involved in management and execution of proactive/reactive maintenance activities with higher level support

  • ICT Consultant/Data Analyst

    Freelance

    January 2018 - Now

    Managed Services Support
    Remote and On-Site Systems Support
    Project Management Deliveries/Support
    Daily O & M governance
    Providing Consulting services/support to SME on Telecommunication and IT
    Data extraction/mining using Excel, SQL and Power BI
    Data ETL using Power BI, Excel, Tableau and SQL
    Data Visualization/Reporting using Power BI, Excel, and Tableau
    Data modeling using R-Programming and Machine Learning
    Providing Business Insight using Data

Education

  • B.Eng Electrical & Electronic Engineering

    Federal University of Agriculture, Makurdi Benue State

    February 1992 - December 1997

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